Terms and Conditions

• Orders can only be placed via WhatsApp. 
• Every Kukkī cookie is baked fresh and filled by hand — no factory fluff here. 
• Orders are custom and begin after full payment is received. Because baking before paying? That’s just awkward.

• Prices are listed in South African Rands (ZAR) and may change depending on ingredients or packaging costs.
• We accept: EFT/Bank transfers payments only.
• Full payment confirms your order. No exceptions, no IOUs — this isn’t high school.

• All cookies are produced in a home based kitchen that handles gluten, dairy, eggs, and nuts.
• We do not guarantee allergen-free products.
• Kukkī will not be held responsible for any allergic reactions or health issues.

• We deliver 🇿🇦Nationwide for an extra fee or offer free collection in 📍Thabazimbi. (we do not deliver in Thabazimbi, collections ONLY!)
• We’ll confirm exact delivery or pickup times via WhatsApp.
• Drop offs at the courier facility are done on Mondays and Wednesdays only.
• Once the cookies leave our hands, we’re not responsible for cookie casualties, traffic delays, or you eating the whole box before sharing. 🤭

• We need a minimum of 48 hours’ notice for standard orders, and longer for bulk or event orders.
• Need it urgently? WhatsApp us and we’ll see if we can pull off some cookie magic.

• Since all our cookies are made-to-order and perishable, we don’t offer refunds or exchanges.
• But hey, if we mess up (we’re only human), we’ll make it right. Promise. 🍪

1. General Disclaimer

We bake our cookies with love, care, and a dash of good old-fashioned South African spirit. Once your cookies leave our oven — whether it’s with you, your cousin, or a courier — they’re officially your responsibility.

If your courier gets lost, your dog gets curious, or your ouma hides them “for later” and forgets where, that’s out of our hands, my friend.

2. Allergies — Don’t Be a Hero

Our kitchen has more nuts than a braai on a Saturday, and a whole lot of butter too.

Even if your cookie doesn’t say “contains nuts,” it’s been near them, seen them, or smelled them.

Our cookies may contain nuts, gluten, dairy, eggs, soy, and happiness.

If you have allergies, please tell us before you order — not after you’ve taken a bite.

We can’t take responsibility for allergic reactions or sneaky ingredients your tummy doesn’t like.

3. Storage Rules (Because Cookies Aren’t Built for the Bushveld Heat)

Cookies are soft, fresh, and made to be eaten — not displayed on your counter for a week.

Keep them in a cool, dry spot, away from the sun, heaters, and snack thieves.

If they melt, go stale, or disappear mysteriously (we all know who), unfortunately, that’s on you, boet.

4. Delivery & Collection

We’ll pack your cookies neatly, say a little prayer, and send them on their journey.

Once they leave us, it’s up to the delivery driver and the universe.

If your cookies arrive late, take a scenic route, or get a little bump along the way — shame man, we can’t be held responsible for that. We promise we sent them off looking perfect!

5. Handmade, Not Machine-Made

Each cookie is shaped by hand — so, like people, they’re not all identical.

One might be a little chubbier, one a little flatter, and one a bit extra with the chocolate — that’s part of the charm.

We don’t bake “factory-perfect” cookies. We bake real ones — full of heart and flavour.

6. Liability (The Boring but Important Bit)

Kukkī won’t be held liable for:

• Allergic reactions
• Tummy aches from eating the whole box (don’t act like you haven’t)
• Damage, melting, or spoilage after delivery or pickup
• Any arguments in your house over who gets the last one

Eat responsibly. Or don’t — we won’t judge.

7. Agreement

By placing an order (whether via WhatsApp, Instagram, or shouting “save me a box!” across the fence), you agree to all the above.

In short:

We bake. You buy. You enjoy.

If something happens after your cookies leave our kitchen — ag sorry, boet, but we can’t take the blame.

8. If You’re Still Reading…

You deserve a medal — or at least another cookie.

Got questions? Pop us a WhatsApp.

We’ll reply quicker than you can say “just one more bite.”